Contact Us — Viva Beauty & Skincare Viva Beauty & SkincareWe’d Love to Hear From YouQuestions, concerns, or just want skincare advice? Our team is here for you. Send a Message First NameLast Name Email SubjectOrder StatusReturn or RefundProduct QuestionSkin ConcernWholesale / RetailOther Order Number (optional) Message Send Message Contact Info✉️Emailsupport@vivabeautyandskincare.com📍LocationDallas, TX⏱️Response TimeWithin 1 business day📞Support HoursMon–Fri, 9am–5pm CST Not Sure Where to Start?Take our free 2-minute skin quiz and get a personalized routine recommendation.Take the Skin Quiz Quick AnswersWhere is my order?Orders ship within 1–2 business days. You’ll receive tracking info via email once it ships.Can I return a product?Opened skincare is non-refundable for hygiene reasons. Unopened items may be returned within 30 days.Is Viva safe for sensitive skin?Yes — all Viva products are formulated without common irritants and are dermatologist-reviewed.Do you offer bundles?Yes! Visit the shop page to see our Glow System bundle with 25% off.